AdvisorPPC

Support

Get help from a human

Questions about your account, a connector that will not connect, a billing issue, or a privacy or security report all go to the same place, and a person reads every one.

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Email us

support@advisorppc.com

We reply within one business day. Urgent items affecting live spend are picked up first. Never send passwords, OAuth tokens, API keys, or authentication codes by email.

What to include

The more of this you send, the faster we can fix it.

  • The email on your AdvisorPPC account and the workspace name, if you have more than one.
  • What you were doing and what you expected to happen instead.
  • Where it happened. The page URL, or the AI client and connector endpoint if it involves Claude or ChatGPT.
  • The platform and account involved, such as Google Ads, Meta Ads, GA4, or Search Console, plus the account name or ID.
  • The exact error message and the approximate time it happened, with your time zone.
  • A screenshot when the problem is visual, with anything sensitive covered.

What happens next

You get a reply within one business day acknowledging the issue and telling you what we found or what we need next. If we need to look inside your workspace to diagnose it, we ask you first and only look at what the issue requires.

Try this first

Setting up a connector for the first time, or one that will not connect? The connector quickstart covers the endpoint URLs, the OAuth sign-in, and the common setup mistakes.

More

Connector quickstart · Privacy Policy · Terms of Use · Security